Business offers few
second chances to make a first impression. Perception management and
projection of image is an important facet of marketing and
public relations for organizations. Shouldn't it be just as
important to manage the impression of the individual? Within
ninety seconds of an initial introduction, a client, a colleague,
a senior manager or a hiring administrator forms a judgment
about you. This judgment often leads to consequences of success
or failure.
Your speech, attire,
and body language can and will be used against you if you
project an image that lacks confidence, is nervous or disrespectful.
While image alone will not give you success, a professional
image combined with substantive qualifications gives you an
advantage in a business situation. Whether you are just entering
the work force or aspire to rise within your organization,
professional image management is of vital importance.
Maintaining a comprehensive
vocabulary, a professional as well as a neo-flexible wardrobe,
right down to the use of appropriate office and workspace
décor are just a few of the details that communicate
self-command and credibility. These and many other topics
are covered in this seminar. Topics include:
- Traditions of Self-Presentation
- Signs of Success
- Developing a Personal Code Within the Tradition
- Business Clothing for Smart Packaging
- Accessorizing for Success
- Developing your Body Language
- Reading the Silent Language of Gestures
- Moving With Confidence
- Making an Impressive Entrance
- Language and Voice Development
- Creating a Workspace that Works for You
- Assessing the Environment and Responding Appropriately
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Recent
surveys suggest the market is tired of doing business with
those who are rude and inconsiderate, if not just ignorantly
ill-mannered. In today's business environment--one that is
brutally competitive, and hence is uncivil, and often is sadly
unethical-- manners and etiquette, physical expressions of
your regard for others, are basic tools that will go a long
way. Contemporary Professional Etiquette will provide the
skills you need to operate successfully and gracefully in
any situation, business or social. It is the foundation for
the development of personal erudition and corporate sophistication.
Knowledge and actuation of etiquette provides
an advantage that will differentiate you from other individuals
with the same credentials but lack the interpersonal skills
that present them effectively to colleagues, clients and business
partners or customers. A little gentility might be the thing
that distinguishes you from the competition. Knowledge of
etiquette should be part of everyone's repertoire of business
skills, having it produces a tremendous competitive advantage.
It will leave a lasting impression. Of course, you will also
make an impression without them. In the long run, bad manners
do not boost the bottom line. Some topics covered in Contemporary
Professional Etiquette include:
- Traditional Signs of Respect
- Making Introductions
- Shaking Hands: A Universal Signal
- Making the Most of a Social/Business
Occasion
- Technology Etiquette
- Addressing Others Properly
- Effective Communication
- Remembering Names
- Conversation Skills
- Nonverbal Communications
- Business Arena Communications
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Knowledge of dining etiquette plays
a major role in today's business world. A
lack of dining skills can be a particular problem that at
best is embarrassing and at worst can prove a liability. One
Fortune 500 executive remarked, "Eating is not an executive
skill but it is
especially hard to image why anyone negotiating a rise to
the top would consider it possible to skip mastering the very
simple requirements of good etiquette. What else did they
skip learning?" Executives whose firms are seriously
engaged in high stakes deal making will often use a luncheon
or dinner in an interview process to assist in making a final
decision about who to hire, especially when candidates balance
the scales with similar credentials and skills. The stakes
become higher when over seas travel is part of the territory.In
fact, the competency of a potential employee in handling this
subtle exercise is often a clue to how competent a candidate
might be in other venues where the line between business and
sociability is unclear as is so often the case. A recent study
among executives revealed that 49% selected a "dinner
meeting" as the setting in which their best deal was
ever made. Golf at about 12% was a distant second. Holding
your fork correctly is often more important than your golf
swing when it comes to success. As Lord Byron once remarked,
much depends on dinner.
Individuals who know how to respond in virtually any dining
situation will feel more comfortable interacting with business
associates. They will be better able to concentrate on the
business at hand. Contemporary Dining offers you the opportunity
to hone your skills in order to rest assured you are presenting
your best image. Many seminars include tutorial luncheon or
dinner where you can practice your new skills. A partial listing
of topics follows:
- History of
Dining Etiquette
- Professional
Entertaining for Business
- Duties of
Host/Hostess and Guest
- Proper Seating
Arrangements
- Understanding
Silverware Position and Use
- Table Manners
and Body Language
- Using the
Silent Service Code
- Gracefully
Overcoming Accidents
- Eating Difficult
to Handle Foods
- Learning Service
Forms
- Using American
and Continental Styles
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International
politics no longer has a monopoly when it comes to diplomacy.
In today's cosmopolitan business arena, encountering people
with different cultural expectations and perspectives is simply
a given. You've probably noticed that one needn't leave the
shores of the United States to have a "multicultural
experience." Think about these statistics. The U.S. population
includes more than 20 million foreign-born individuals and
nearly 35 million people who speak English as a second language.
That means that about 16% of the population speak one or more
of the 140 languages heard within the borders of the United
States. You do not have to leave the country to have a cultural
experience.
Much time and many resources are squandered
because many business people are poorly educated in a basic
understanding of the world's major cultures. A Wall Street
Journal article focused on how European executives, though
impressed with American enterprise and financial certitude,
thought poorly of American counter-parts for an inability
to appreciate cultural milieus not their own. Yet the successful
delivery of a product or service depends on such an appreciation.
Especially when the first transaction is a cultural one between
individuals. Much misunderstanding could be avoided. Studies
show that the greater a person's knowledge and understanding
of a culture the more flexible the individual is in overcoming
the cultural challenges of international business. This seminar
aims to arm the participant with important cultural understanding
of both the historical and philosophical foundations for major
global cultures regularly encountered in the business arena.
A partial listing of topics includes:
- East Meets West: What's the Difference?
- What is Culture?
- Encountering the Other
- Cultural Time and Space
- Why You Eat What You Eat
- Understanding the Divine (Religion)
- Climate & Culture
- Handling Embarrassing Moments
- Major Cultures
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There
is no way to avoid the rise of neo-globalism. While new markets
may mean expanding margins, beware. The fall of trade barriers
does not by default translate into the disappearance of cultural
borders. To be sure, there is a dichotomous trend at work
in some markets.On the one hand there is clearly a trend toward
homogenization of culture underscored by the vast exchange
of goods and services on a global scale. But make no assumptions,
because on the other hand, many cultures will tend toward
reaffirming and further ensconcing their cultural traditions.
They may already be skeptical of the product or service you
are bringing as well as the culture that produced it. Quite
simply, because you are the representative of what they might
be skeptical of, they are skeptical of you. At the very least,
America's guns blazzin' business bravado is often seen as
a disregard for the cultural contours and corresponding etiquette
and protocol by a potential foreign market. This approach
will only enhance the success of your globally erudite competitor.Global
Business: Etiquette and Protocol will show you how to
successfully navigate the new terrain of the global economy;
executives and rising stars must recognize these cultural
landmarks. They must appreciate cultural differences and be
in command of a style and expression that is internationally
non-offensive while also remaining flexible with the ability
to quickly respond to unfamiliar situations without missing
a beat. A partial list of subjects covered includes:
- Preliminary Meeting Strategy
- Proper Forms of Address
- International Business Card Understanding
- Women in International Arena
- Making Proper Introductions
- Greeting and Handshaking Customs
- Effective Communication Styles
- Understanding your Counterparts
- Offensive Gestures in Other Cultures
- Understanding Contextual Differences
- Changing Meaning of Time
- International Gift-Giving
- Pre-visit Preparations
- Creating the International Image
- Strategic Do's and Don'ts
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Understanding
proper protocol in order to present yourself and your company
diplomatically has become imperative today. Whether it is
recognizing the utensil order in the sophisticated detail
of European formality or the serene neutrality and simplicity
of the Eastern table setting, dining diplomacy has long been
an important part of business internationally. In recent years
the paucity of mere domestic dining skills in the United States
is more detrimental on the international arena as firms begin
to rapidly engage in the expanding global economy. Knowing
proper protocol and the dining skills required on the international
stage are important to your success both in visiting clients
abroad and in entertaining international customers here at
home. It is happening more and more each day.Internationally,
manners, especially table manners are part of the education
of every individual as they are groomed for the business environment.
In fact, they are a qualification for most executive positions.
Without a foundation in the dining protocol needed in international
business, you may find yourself making the wrong impression
on the very people you hoped to impress. Global Diplomacy
& Passport Dining offers the dining etiquette and manners
demanded by social and business occasions around the world.
The seminar may include a luncheon or dinner tutorial. Some
topics covered in Passport Dining include:
- Global Entertaining Etiquette
- Duties of Guest and Host/Hostess
- Understanding Silverware Position and
Use
- Overcoming Accidents Gracefully
- Mapping the Table top
- Proper Dining Decorum
- Using American and Continental Styles
- Using the Silent Service Code
- International Service Forms
- Eating Foods from Various Cultures
- Using Japanese and Chinese Styles
- Giving and Receiving Toasts
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