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Professional Development Seminars


Professional Devlopment Seminars


I. Cultivating a Professional Presence

Business offers few second chances to make a first impression. Perception management and projection of image is an important facet of marketing and public relations for organizations. Shouldn't it be just as important to manage the impression of the individual? Within ninety seconds of an initial introduction, a client, a colleague, a senior manager or a hiring administrator forms a judgment about you. This judgment often leads to consequences of success or failure.

Your speech, attire, and body language can and will be used against you if you project an image that lacks confidence, is nervous or disrespectful. While image alone will not give you success, a professional image combined with substantive qualifications gives you an advantage in a business situation. Whether you are just entering the work force or aspire to rise within your organization, professional image management is of vital importance.

Maintaining a comprehensive vocabulary, a professional as well as a neo-flexible wardrobe, right down to the use of appropriate office and workspace décor are just a few of the details that communicate self-command and credibility. These and many other topics are covered in this seminar. Topics include:

  • Traditions of Self-Presentation
  • Signs of Success
  • Developing a Personal Code Within the Tradition
  • Business Clothing for Smart Packaging
  • Accessorizing for Success
  • Developing your Body Language
  • Reading the Silent Language of Gestures
  • Moving With Confidence
  • Making an Impressive Entrance
  • Language and Voice Development
  • Creating a Workspace that Works for You
  • Assessing the Environment and Responding Appropriately

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II. Contemporary Professional Etiquette

Recent surveys suggest the market is tired of doing business with those who are rude and inconsiderate, if not just ignorantly ill-mannered. In today's business environment--one that is brutally competitive, and hence is uncivil, and often is sadly unethical-- manners and etiquette, physical expressions of your regard for others, are basic tools that will go a long way. Contemporary Professional Etiquette will provide the skills you need to operate successfully and gracefully in any situation, business or social. It is the foundation for the development of personal erudition and corporate sophistication.

Knowledge and actuation of etiquette provides an advantage that will differentiate you from other individuals with the same credentials but lack the interpersonal skills that present them effectively to colleagues, clients and business partners or customers. A little gentility might be the thing that distinguishes you from the competition. Knowledge of etiquette should be part of everyone's repertoire of business skills, having it produces a tremendous competitive advantage. It will leave a lasting impression. Of course, you will also make an impression without them. In the long run, bad manners do not boost the bottom line. Some topics covered in Contemporary Professional Etiquette include:
 

  • Traditional Signs of Respect
  • Making Introductions
  • Shaking Hands: A Universal Signal
  • Making the Most of a Social/Business Occasion
  • Technology Etiquette
  • Addressing Others Properly
  • Effective Communication
  • Remembering Names
  • Conversation Skills
  • Nonverbal Communications
  • Business Arena Communications

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III. Contemporary Dining & Entertaining

Knowledge of dining etiquette plays a major role in today's business world. A lack of dining skills can be a particular problem that at best is embarrassing and at worst can prove a liability. One Fortune 500 executive remarked, "Eating is not an executive skill but it is
especially hard to image why anyone negotiating a rise to the top would consider it possible to skip mastering the very simple requirements of good etiquette. What else did they skip learning?" Executives whose firms are seriously engaged in high stakes deal making will often use a luncheon or dinner in an interview process to assist in making a final decision about who to hire, especially when candidates balance the scales with similar credentials and skills. The stakes become higher when over seas travel is part of the territory.In fact, the competency of a potential employee in handling this subtle exercise is often a clue to how competent a candidate might be in other venues where the line between business and sociability is unclear as is so often the case. A recent study among executives revealed that 49% selected a "dinner meeting" as the setting in which their best deal was ever made. Golf at about 12% was a distant second. Holding your fork correctly is often more important than your golf swing when it comes to success. As Lord Byron once remarked, much depends on dinner.
Individuals who know how to respond in virtually any dining situation will feel more comfortable interacting with business associates. They will be better able to concentrate on the business at hand. Contemporary Dining offers you the opportunity to hone your skills in order to rest assured you are presenting your best image. Many seminars include tutorial luncheon or dinner where you can practice your new skills. A partial listing of topics follows:
 

  • History of Dining Etiquette
  • Professional Entertaining for Business
  • Duties of Host/Hostess and Guest
  • Proper Seating Arrangements
  • Understanding Silverware Position and Use
  • Table Manners and Body Language
  • Using the Silent Service Code
  • Gracefully Overcoming Accidents
  • Eating Difficult to Handle Foods
  • Learning Service Forms
  • Using American and Continental Styles
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IV. Global Cultures: Change & Continuity

International politics no longer has a monopoly when it comes to diplomacy. In today's cosmopolitan business arena, encountering people with different cultural expectations and perspectives is simply a given. You've probably noticed that one needn't leave the shores of the United States to have a "multicultural experience." Think about these statistics. The U.S. population includes more than 20 million foreign-born individuals and nearly 35 million people who speak English as a second language. That means that about 16% of the population speak one or more of the 140 languages heard within the borders of the United States. You do not have to leave the country to have a cultural experience.

Much time and many resources are squandered because many business people are poorly educated in a basic understanding of the world's major cultures. A Wall Street Journal article focused on how European executives, though impressed with American enterprise and financial certitude, thought poorly of American counter-parts for an inability to appreciate cultural milieus not their own. Yet the successful delivery of a product or service depends on such an appreciation. Especially when the first transaction is a cultural one between individuals. Much misunderstanding could be avoided. Studies show that the greater a person's knowledge and understanding of a culture the more flexible the individual is in overcoming the cultural challenges of international business. This seminar aims to arm the participant with important cultural understanding of both the historical and philosophical foundations for major global cultures regularly encountered in the business arena. A partial listing of topics includes:
 

  • East Meets West: What's the Difference?
  • What is Culture?
  • Encountering the Other
  • Cultural Time and Space
  • Why You Eat What You Eat
  • Understanding the Divine (Religion)
  • Climate & Culture
  • Handling Embarrassing Moments
  • Major Cultures

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V. Global Business: Etiquette & Protocol

There is no way to avoid the rise of neo-globalism. While new markets may mean expanding margins, beware. The fall of trade barriers does not by default translate into the disappearance of cultural borders. To be sure, there is a dichotomous trend at work in some markets.On the one hand there is clearly a trend toward homogenization of culture underscored by the vast exchange of goods and services on a global scale. But make no assumptions, because on the other hand, many cultures will tend toward reaffirming and further ensconcing their cultural traditions. They may already be skeptical of the product or service you are bringing as well as the culture that produced it. Quite simply, because you are the representative of what they might be skeptical of, they are skeptical of you. At the very least, America's guns blazzin' business bravado is often seen as a disregard for the cultural contours and corresponding etiquette and protocol by a potential foreign market. This approach will only enhance the success of your globally erudite competitor.Global Business: Etiquette and Protocol will show you how to successfully navigate the new terrain of the global economy; executives and rising stars must recognize these cultural landmarks. They must appreciate cultural differences and be in command of a style and expression that is internationally non-offensive while also remaining flexible with the ability to quickly respond to unfamiliar situations without missing a beat. A partial list of subjects covered includes:

  • Preliminary Meeting Strategy
  • Proper Forms of Address
  • International Business Card Understanding
  • Women in International Arena
  • Making Proper Introductions
  • Greeting and Handshaking Customs
  • Effective Communication Styles
  • Understanding your Counterparts
  • Offensive Gestures in Other Cultures
  • Understanding Contextual Differences
  • Changing Meaning of Time
  • International Gift-Giving
  • Pre-visit Preparations
  • Creating the International Image
  • Strategic Do's and Don'ts

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VI. Global Diplomacy & Passport Dining

Understanding proper protocol in order to present yourself and your company diplomatically has become imperative today. Whether it is recognizing the utensil order in the sophisticated detail of European formality or the serene neutrality and simplicity of the Eastern table setting, dining diplomacy has long been an important part of business internationally. In recent years the paucity of mere domestic dining skills in the United States is more detrimental on the international arena as firms begin to rapidly engage in the expanding global economy. Knowing proper protocol and the dining skills required on the international stage are important to your success both in visiting clients abroad and in entertaining international customers here at home. It is happening more and more each day.Internationally, manners, especially table manners are part of the education of every individual as they are groomed for the business environment. In fact, they are a qualification for most executive positions. Without a foundation in the dining protocol needed in international business, you may find yourself making the wrong impression on the very people you hoped to impress. Global Diplomacy & Passport Dining offers the dining etiquette and manners demanded by social and business occasions around the world. The seminar may include a luncheon or dinner tutorial. Some topics covered in Passport Dining include:

  • Global Entertaining Etiquette
  • Duties of Guest and Host/Hostess
  • Understanding Silverware Position and Use
  • Overcoming Accidents Gracefully
  • Mapping the Table top
  • Proper Dining Decorum
  • Using American and Continental Styles
  • Using the Silent Service Code
  • International Service Forms
  • Eating Foods from Various Cultures
  • Using Japanese and Chinese Styles
  • Giving and Receiving Toasts

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Seminar Summaries

Corporate Ethics
Professional Development
Mission & Vision Management
Opportunity Void Targeting
Leadership Development
Customer Service

 

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